Refund policy
At underwearsale.us, we are committed to your satisfaction. If your purchase isn’t quite right, we offer returns and exchanges in accordance with the following policy:
1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible, the item must meet these criteria:
The item must be unused, unwashed, and in its original condition.
The item must be in its original packaging.
All original tags, accessories, and materials must be included.
A valid proof of purchase (order number or receipt) is required.
Note: Items that show signs of wear or do not meet the above conditions may not be eligible for a refund.
Returns requested more than 30 days after delivery.
2. Exchanges
We provide exchanges specifically for the following cases:
Defective or manufacturing faults.
Items damaged during transit.
Incorrect items received.
Please contact us within 7 days of receipt if you require an exchange for these reasons.
3. Return Process
To ensure your return is handled correctly, please follow these steps:
Contact Us: Email service@underwearsale.us with your order number and the reason for the return.
Authorization: Our team will provide specific instructions and confirm the return details.
Shipment: Send the item back using a trackable shipping service. We are not responsible for lost return shipments.
Return Address:
1007 Clay Street, Indianapolis, Indiana, 46202, United States
4. Shipping Costs
Customer Responsibility: Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
Our Responsibility: If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approval: If approved, the refund will be processed back to your original payment method.
Processing Time: Refunds are typically processed within 7 business days.
Please note: Your bank or credit card issuer may require additional time to post the transaction.
6. Damaged or Incorrect Goods
If you receive a damaged or incorrect product, please contact us within 7 days with:
Your order number.
Photos of the item and the packaging.
We will prioritize a replacement or a full refund for you.
7. Contact Us
If you have any questions regarding your order, please reach out to our support team:
Email: service@underwearsale.us
Phone: +86 15992257618
Response Time: Within 24-48 hours